Your patients don’t always receive a notifications. Whether they do or don’t depends on your settings and on when the appointment was created. Below you’ll find an overview about when notifications are sent.
In this article you’ll find:
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Is everything set up correctly?
There are several reasons why a notification is not sent to a patient.
The two main reasons are:
The option is not checked in the setting “Email and SMS”
There is no e-mail address or telephone number in the patient's record
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The appointment is scheduled MORE THAN 14 days in advance.
In this case, the appointment reminder is sent 7 days in advance.Appointment scheduled LESS than 14 days in advance.IIn
In this case, the reminder is sent half way between when the appointment was made and when the appointment will take place. For example, if the appointment is booked 10 days in advance, the reminder will be sent 5 days in advance.
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This reminder will only be sent if the appointment has been booked more than 48 hours in advance.
Related articles
Emails emails and SMSsms
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None of the above reasons explain why your notification was not sent? Contact our team at support@rosa.be and we’ll further investigate. |
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