When are notifications not sent?

There can be several reasons why a notification is not sent to a patient.
The two most obvious reasons are:

• the option is unchecked under settings → Email and SMS

• there is no email address or telephone number linked to the patient file

However, in some cases it may happen that no notifications are sent, even when all options are checked and the necessary information is in the patient file.

In this article you’ll find:

Reminder by e-mail 7 days before the appointment

This reminder is not always sent exactly 7 days in advance because we want the reminder to have the greatest possible effect. There are two options:

1. The appointment is scheduled MORE than 14 days in advance
   In this case, the appointment reminder is sent 7 days in advance.

2. The appointment is scheduled LESS than 14 days in advance
   In this case, the reminder is sent half way between when the appointment was made and when the appointment will take place.

For example, if the appointment was booked 10 days in advance, the reminder will be sent 5 days in advance.

Reminder by e-mail 1 day before the appointment

This reminder will only be sent if the appointment has been booked more than 48 hours in advance.

Reminder by SMS 1 day before the appointment

This reminder will only be sent if the appointment has been booked more than 48 hours in advance.

Related articles

Manage notifications sent to patients

Email notifications

SMS notifications