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In most cases, a patient can receive an up to 3 email notifications. Below you’ll find an example of the email they receive in each situation.
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Depending on the motive the reminder is linked to, the information in it can be different. More information on adding instructions to email notifications can be found here. |
In this article you’ll find:
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The confirmation email
The confirmation email can be triggered by two events:
The patient booked an appointment online
You created, adjusted, moved or deleted an appointment and allow confirmation emails
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A notification is always sent for (1). For (2) please note that in order to rectify mistakes, there is a delay of +/- 10 minutes. This gives you time to rectify an error, without sending unnecessary emails to the patients. |
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The reminder email
When allowed by you the reminder email is sent: 1 day and/or +/- 7 days in advance.
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Related articles
Manage notifications sent to patients
When are notifications not sent?
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Do you need more help? Contact our team at support@rosa.be |