In most cases, a patient can receive an up to 3 email notifications. Below you’ll find an example of the email they receive in each situation.
Depending on the motive the reminder is linked to, the information in it can be different. More information on adding instructions to email notifications can be found here.
In this article you’ll find:
The confirmation email
The confirmation email can be triggered by two events:
The patient booked an appointment online
You created, adjusted, moved or deleted an appointment and allow confirmation emails
A notification is always sent for (1).
For (2) please note that in order to rectify mistakes, there is a delay of +/- 10 minutes. This gives you time to rectify an error, without sending unnecessary emails to the patients.
The reminder email
When allowed by you the reminder email is sent: 1 day and/or +/- 7 days in advance.
Related articles
Manage notifications sent to patients
When are notifications not sent?
Do you need more help? Contact our team at support@rosa.be