Please note that the Rosa Knowledge Base has been moved to a new location ( https://pro.rosa.be/knowledge-base ). The page you are currently viewing will not be updated anymore.
Houd er rekening mee dat de Rosa Knowledge Base is verplaatst naar een nieuwe locatie ( https://pro.rosa.be/nl/knowledge-base ). De pagina die u nu bekijkt, wordt niet meer bijgewerkt.
Veuillez noter que le centre d'aide Rosa a été déplacé vers un nouvel emplacement ( https://pro.rosa.be/fr/knowledge-base ). La page que vous consultez actuellement ne sera plus mise à jour.
Patients can't book an appointment on my profile
- Erin Vanmierlo
Your patients can't make online appointments in the following cases:
you have not created any time slots in your timetable (or only in the past)
you haven’t checked the option “Allow online booking” in your motive(s)
your Rosa Profile is hidden
When your Rosa Profile is active, it’s important to keep in mind that:
If you don’t offer appointments to new patients, your profile can only be found when patients type your name in Rosa.
If you do offer appointments to new patients, your profile can also be fount when patients search for your specialty + your location.
Other common mistakes:
you selected “last minute slots” (these slots are only bookable during a limited time frame)
your “Late booking notice” is to long
the patient doesn’t have a valid email address
your external calendar contains appointments at the same time as your time slots
Related articles
Create emergency slots with "Last-minute slot"
Do you have a question? Contact our team at support@rosa.be