NL-Why was the notification not sent

Some information first. Give a short explanation about what you can find in this article.

When is a notification not sent?

There are several reasons why a notification is not sent to a patient.
The two main reasons are :

The option is not checked under Email and Sms

There is no e-mail address or telephone number in the patient's record.

However, it can happen that no notification is sent, even when all the options are checked and the necessary information is in the patient's file.
Below, we review for each option when a notification is (not) sent

E-mail confirmation when you make changes.

This is an e-mail sent when you make changes to an appointment. That is, when you :

• create an appointment

• modify an appointment

• cancel an appointment

A notification is always sent when this option is checked.
Please note that there is a delay of +/- 10 minutes to allow for accidents. This gives you time to rectify an error, without sending unnecessary notifications.

E-mail reminder 7 days before the appointment

This reminder is not always sent exactly 7 days in advance, as we want the reminder to have as much effect as possible. There are two cases:

The appointment is scheduled MORE THAN 14 days in advance
In this case, the appointment reminder is sent 7 days in advance.

Appointment scheduled LESS than 14 days in advance
In this case, the reminder is sent between the time the appointment is booked and the time it is due to take place.

For example, if the appointment is booked 10 days in advance, the reminder will be sent 5 days in advance.

Reminder by e-mail 1 day before the appointment

This reminder will only be sent if the appointment has been booked more than 48 hours in advance.

SMS reminder 1 day before appointment

This reminder will only be sent if the appointment has been booked more than 48 hours in advance.